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Contact & Support
Alpha Online Learning • alphaonlinelearning.org
We're here to help! Reach out to us using any of the methods below.
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General Support
For questions about using the platform, login issues, or general help.
support@alphaonlinelearning.org🔒
Privacy & Data
For privacy concerns, data deletion requests, or FERPA/COPPA questions.
privacy@alphaonlinelearning.org🏫
Schools & Districts
For IT administrators, Clever integration, or district-wide setup.
schools@alphaonlinelearning.org🐛
Report a Bug
Found something broken? Let us know and we'll fix it fast.
bugs@alphaonlinelearning.orgResponse Times
| Issue Type | Response Time |
|---|---|
| Login / access issues | Within 24 hours |
| Technical bugs | Within 48 hours |
| Privacy / data requests | Within 5 business days |
| School/district setup | Within 2 business days |
Before Contacting Support
Please check these common solutions first:
- Can't log in? — Ask your teacher or admin to reset your password
- Content not loading? — Try refreshing the page or clearing your browser cache
- Video not playing? — Make sure YouTube is not blocked by your school's firewall
- Progress not saving? — Make sure you click "Complete Lesson" at the end of each lesson